When things start to go wrong in relationships (whether personal or business), loyalty becomes a very important issue.
If you have built up relationships with your network, when things start to go wrong they will support you - whether you are right or wrong - but when you haven't built the relationship, or if you use up all of your 'emotional credit', the loyalty and support is not there everything becomes much harder.
In change, it is important to have a relationship with the people you are working with so that when things start to 'get sticky' (and they will), they support the change.
The Duke of Wellington had a great saying which emphasises the power of loyalty and training and went something like, "When other Generals make a mistake they are beaten, but when I make a mistake my troops pull me through."
When things go wrong, who will support your change programme?
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