Having facilitated eight improvement events over the last week I was able to compare the differences between the teams. We were focusing on one group (Medical Secretaries) across two NHS Trusts - so technically the same types of people doing the same time of activity.
In one trust the managers were deeply involved in the process, attending the opening briefs and helping set the scene for the team. They also helped overcome any emotional blockages felt by the team. The teams therefore made leaps forward and improved the service significantly.
In the second, of the four teams involved two were led by an exceptional manager who provided inspirational leadership whilst the other two teams were led by a manager who I only saw in passing - and they did not even arrange for their deputy to attend despite being insisted. As such, two teams achieved great things and two achieved next to nothing - and I bet you cannot guess which two failed to deliver anything!
I cannot believe that organisations invest so much time in organising improvement activities only to see them fall by the wayside because of poor management decisions.
If you would like to find out if your organisation is ready to make a significant improvement in performance drop me a line and I will mail you back a free diagnostic. My email is markeaton(a)amnis-uk.com.
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