- We have been brought in because the main body responsible for these organisations has recognised they need help.
- The people who attended were asked to rate how important making improvements their organisation were on a scale of 0-10 (0 being completely unimportant and 10 being the only way of avoiding disaster) and no-one scored below 8.
- The team admitted they had tried many things to improve performance in the areas concerned.
Now, putting these three things together should give a really good picture that the lead organisation wanted it, the team felt it was important and it was time to try something different.
However, when we started to try to help them to think differently the resistence grew to a crescendo and in the end they agreed to do nothing (well actually, to commission a report to look into setting up a project that would consider options).
The lead organisation representative was horrified that they had (as a group) agreed to do nothing and that nothing would happen - and we had to reassure her that it is impossible to help a drowning man (or team) if they do not want to be saved.
What do you think?
2 comments:
This is very typical. what tools did you use to express then need
Hi Tony,
Thanks for the comment.
The event was opened with a very detailed review of the problem by the Department of Health and a regional agency.
Our work started with a simple group exercise (in teams of five and six) to explore the problem and then created a list of problems that we ranked using 'Paired Comparisons'.
We then did a similar exercise to get individuals to identify how important the problem was in the grand scheme of things.
Having got that we then went through a Scoping Process which helped them to put together a 'Compelling Need' and a range of measures and other aspects (if you would like to know how we did this in full please email me at markeaton(a)amnis-uk.com.
We then outlined different approaches to tackling the project and the resistence came when dates/actions were starting to be discussed.
Up till the last part everything was fine and I think it was the shock of having to actually commit to something.
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