Wednesday, January 03, 2007

Are electronic mistakes acceptable?

Today I made a mistake - not a big one, probably not even an important one, but a mistake none the less.

As I sit here reflecting on this minor hiccup, I begin to wonder whether making minor mistakes - 'Humanisms' - is becoming more or less acceptable in business. Typical, and common, mistakes in an electronic age include sending emails to the wrong person or sending something to someone 'in the clear' when it should have been in the BCC section (sent blind). These are two of a thousand different mistakes that are now possible to make, yet difficult to withdraw, through an electronic medium.

Less obvious problems occur with the transmission of emotion electronically with people misreading innocent text as aggressive because they put their own interpretation into it. Until we can find a way of transmitting sentiment along with sentence then it will be the cause of unneccessary arguments and broken relationships.

Given that the probability tht everyone will make an electronic mistake over the year, I wonder whether it is more acceptable to forgive someone who has made a mistake of this fashion in the knowledge that you will make the same mistake in the future.

I don't know the answer, but it is one hell of a question! What do you think?

1 comment:

Anonymous said...

About mistakes... yes we all make them and yes we all forgive them and move swiftly to balance things back to even. I just wonder firstly was it really a mistake? Anyway what's a mistake ? For example deviation from the Truth is a mistake which causes effects that range from a mere nod of acknowlegement to parting of the ways.

And was that a good thing or a bad thing? Is it STILL a 'Bad Thing' ?
– that's the point.

Mistakes are here today and gone tomorrow. unless the 'mistake' is still hurting others. And so very often it's not really. nobody cares.

If you or they do care then act, talk, do what's wanted, or even needed, if you can – correct it then leave it alone.

Sometimes a mistake can create a bit of a scuffle and when this happens to me, I have been tempted to return a scuffle right back.

I am finding, more and more, that to take the 'blame' out of a mistake is to take a balanced view.